Three Ways Building, River Road Luthuli Junction, Nairobi [email protected]
+254 726 886 411 WhatsApp Support
Customer Care & Documentation

How Can We Help Your Business Today?

Find quick setup answers in our knowledgebase, explore frequently asked questions, or reach out to our Nairobi support team.

Phone & Call Support

Speak directly with a technician for instant guidance.

+254 726 886 411
Mon - Sat: 8am - 6pm

WhatsApp Live Help

Send photos of error messages or ask quick setup questions.

Open WhatsApp Chat

Email Support Desk

Send detailed technical inquiries or request license renewals.

[email protected]
Responds within 2 hours
Documentation Index

Browse Knowledge Base Categories

System Installation
Sales & Checkout
Stock & Inventory
M-Pesa & Card Setup
Reports & Analytics
Users & Roles
Thermal Printers
Android App Guide
Got Questions?

Frequently Asked Questions (FAQs)

Click on any question below to expand detailed answers.

Yes! QuickSale POS operates smoothly offline on your local network. Cashiers can continue scanning products, making cash sales, and printing receipts even when internet is down. When internet reconnects, sales records and M-Pesa transactions sync automatically.
Yes. Our Enterprise package allows you to connect multiple store branches in Nairobi, Mombasa, Kisumu or across the country to a centralized cloud dashboard, allowing you to compare branch sales and transfer stock between outlets.
Absolutely. QuickSale POS supports all standard USB, Bluetooth, and LAN plug-and-play barcode scanners, cash drawers, and 80mm/58mm thermal receipt printers (Epson, Xprinter, Zebra, etc.).
When a cashier completes a transaction and selects M-Pesa, the system triggers an instant STK Push prompt to the customer's phone or verifies the incoming Till/Paybill transaction reference via the QuickSale Android Companion App. The payment status updates on the cashier screen immediately!
Visit our official Downloads Page on your Android phone, download the quicksale_integrate.apk package, allow unknown sources installation if prompted by Android, open the app, and enter your store pairing key.
Yes. QuickSale POS features granular role-based user management. You can lock cashier accounts so that discounts, voiding sales, or changing unit prices require a supervisor password override.
Yes! You can upload your product list, prices, SKUs, and stock quantities using our CSV/Excel bulk import tool in under 2 minutes.
Yes. Our technical specialists provide full on-site installation, cashier training, printer setup, and ongoing local phone support.

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